WFF MANUFACTURER AND MARKETING PVT LTD is the operator of https://www.wffmm.in/. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
WFF MANUFACTURER AND MARKETING PVT LTD will happily accept returns
due to change of mind as long as a request to return is received by us within 15
days of receipt of item and are returned to us in original packaging, unused and
in resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
WFF MANUFACTURER AND MARKETING PVT LTD will refund the value of
the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
WFF MANUFACTURER AND MARKETING PVT LTD will happily honor any valid
warranty claims provided a claim is submitted within 90 days of receipt of
items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect WFF
MANUFACTURER AND MARKETING PVT LTD to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We can offer
a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of an order
Our warehouse operates on Monday - Saturday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we can change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
WFF MANUFACTURER AND MARKETING PVT LTD will ship to P.O. box
addresses using postal services only. We are unable to offer couriers services
to these locations.
4.6 Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer
this service uses courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and WFF
MANUFACTURER AND MARKETING PVT LTD encourage you to be aware of these potential
costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to WFF MANUFACTURER AND
MARKETING PVT LTD at the customer's expense, and the customer will receive a
refund for the value of goods paid, minus the cost of the return shipping. The
cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
For all customer service inquiries, please email us at wffmmpvtltd@gmail.com
